CHECKLIST FOR POSITIVE, PRODUCTIVE COMMUNICATION
This section is critical for quality of life for your family member or friend...
- COMMUNICATING WITH DOCTORS, PHYSICIAN ASSISTANTS, AND NURSE PRACTITIONERS effectively is a two way street.
Designate one family member to be the medical contact. This should be the health care power of attorney with a standby. If you don't have a health care POA, make this happen NOW!
- Carry health insurance cards, medication list, and a copy of health care POA with you at all times. A folder in your car will work.
- List questions and concerns before conversing. Check your list before ending conversation.
- If you don't understand what is being discussed, ask for clarification. Make sure you understand before leaving.
- Do not engage in hallway conversations with medical personnel about specific medical conditions unless they invite you to do so. It is not fair to them or to other patients. I have been guilty of this. I stand corrected.
- Ask to be notified of any medication changes and reasons for the changes.
- Understand that both you and the doctor are human and make mistakes. Correct them, apologize, and move on. This applies to both parties!
- Remember you may be the only lifeline and advocate. Stand up for their rights.
- Discuss the living will and Do Not Resuscitate form. Get all the information from the health care professionals so you can help your loved one make the right decisions- do it NOW!
- COMMUNICATION IN A FACILITY (assisted living, memory care, skilled care)
- Learn the names of the staff- administrators, social workers, nurses, CNA's and housekeeping. All are important.
- Respect the knowledge of the staff. They have years of experience. Ask for their ideas and suggestions.
- Go to the care plan meetings. Be prompt. Have your questions and concerns listed. Discuss medications, diet, toilet, sleep, hygiene (including oral hygiene), activities, and overall emotional health.
- If you have a concern about quality of care, find out the appropriate person with whom to hold your discussion.
EDUCATE YOURSELF: Information on Dementia.
SHOW APPRECIATION TO ALL HEALTH CARE PROFESSIONALS WHO SERVE THE ONE YOU LOVE.